Frequently Asked Questions

Everything you need to know about your Linsoul audio journey.

What is the typical shipping timeframe for international orders?

Standard shipping usually takes 7-15 business days, while express shipping via DHL or FedEx typically arrives within 3-7 business days depending on your location and customs processing.

Does Linsoul provide a warranty on Hi-Fi audio products?

Yes, we offer a standard 1-year limited warranty on most earphones, amplifiers, and digital-to-analog converters to cover any manufacturing defects.

What is your return policy for IEMs and headphones?

We offer a 7-day return policy from the date of delivery. Products must be in their original packaging with all accessories included; please note that some items may be subject to a restocking fee.

Are customs duties and taxes included in the price?

Prices on our website do not include VAT or import duties. Customers are responsible for any customs fees according to their local government regulations.

How can I track my package once it has been shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.

Which payment methods are accepted on the Linsoul store?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods to ensure a secure checkout experience.